Welcome to fujifoodstore.com.
FUJI CHINESE RESTAURANT INC. is committed to providing customers with high-quality quick-frozen food and an excellent shopping experience. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.
Return Period
Customers may request a return or refund within 7 days of receiving the goods.
Return requests made after the 7-day period will not be accepted.
Return Eligibility
Items eligible for return must meet the following conditions:
- Unopened or uneaten
- Packaging intact
- No man-made damage
- Compliant with food safety return standards
Refund Eligibility
Refunds may be requested in the following situations:
- Incorrect item received
- Item damaged or spoiled during transit
- Item significantly differs from the description
- Product quality issues
Non-Refundable Situations
Refunds are not available in the following situations:
- Outside the 7-day return period
- Item opened or eaten
- Man-made damage
- Unauthorized return of goods
- Dissatisfaction due to personal reasons
Return Process
- Contact customer service to submit a return request
- Provide the order number and a description of the issue
- Await the review result
- Ship the item back after receiving return authorization
- We receive and inspect the item
- Refund processed after approval
Unauthorized returns may not be processed.
Refund Processing Time
- Review time: 3–5 business days
- Refund time: 3–7 business days (depending on the payment method)
Shipping Costs
Quality Issues
Shipping costs are covered by us.
Personal Reasons
Shipping costs are borne by the customer; original shipping fees are non-refundable.
Return Address
FUJI CHINESE RESTAURANT INC.
1733 Montauk HWY
Bellport, NY 11713
United States
Contact Information
FUJI CHINESE RESTAURANT INC.
cs@fujifoodstore.com